How do I follow up on my case with the Ombudsman? To follow up on your case with the Ombudsman, contact the Concessionaire and provide the protocol number or access the "consult your call" tab on the left side of this page. Ombudsman service hours: Weekdays, Monday to Thursday, from 8 am to 6 pm, and Friday from 8 am to 5 pm.
How is the scheduling of oversized loads handled? For the movement of cargo on highways, it is necessary for the carrier to obtain a Special Transit Authorization (AET) from DER-SP. Additionally, they must contact the Oversized Load Programming area by email at progcargas.infrasp@grupoccr.com.br or by phone at (11) 4589-4242 to schedule the best time and conditions for the passage of the oversized load.
How does the concessionaire's towing and mechanical assistance service work? According to the Concession Agreement, the concessionaire must provide assistance to users whose vehicles have mechanical or electrical problems on the highway and remove them from the lane or shoulder (for emergencies) and take them to the nearest safe location, such as refuge areas, mechanical workshops, or service stations. This allows users to seek a solution to the problem more safely and calmly. It also frees up the vehicle (tow truck or traffic inspection) to return to the stretch and assist other users who may also need help. And most importantly, this service is available to everyone using the highway, without the need to present the toll receipt for assistance.
How can I get information about the vehicle rotation system in the city of São Paulo? Simply check the CET-SP website: www.cetsp.com.br
How can I get information about the location of toll plazas and toll rates on other highways, within and outside the State of São Paulo? On highways managed by Dersa: www.dersa.com.br. On highways managed by DER-SP:www.der.sp.gov.br. On highways managed by other concessionaires, visit the Brazilian Association of Highway Concessionaires (ABCR) website:www.abcr.org.br.. On highways managed by the State of São Paulo concessionaires: www.artesp.sp.gov.br. On highways managed by the CCR Group: www.grupoccr.com.br
How can I find out about traffic conditions Information about traffic conditions can be obtained online and in real-time on the Concessionaire's website, on its homepage. Simply click on the Anhanguera-Bandeirantes System map and choose the desired section to view updated information. If you want more details, contact the CCR AutoBAn Service at 0800 055 5550 or via WhatsApp. To do this, simply add the contact (11) 4589-3999 to your mobile phone contacts.
How can I learn more about the CONTRAN resolution on the General Inspection Post (PGF)? Since Resolution No. 803/20 of CONTRAN (regulation that governs the methodology for vehicle weight measurement) is quite specific, customers should seek information on the National Department of Traffic (Denatran) website, www.denatran.gov.br. The weighing sector of the São Paulo State Department of Roads (DER/SP) can also be consulted during business hours at (11) 3311-1770 or (11) 3311-1554. Another important resolution to check is No. 882/21.)
Where can I send my resume? Those interested in participating in recruitment processes at CCR AutoBAn must register on the Concessionaire's website through the "Work with Us" section (http://www.grupoccr.com.br/grupo/trabalhe-conosco), located in the top menu of the page.
Why do we have to pay toll in addition to paying property tax (IPVA)? The Property Tax on Motor Vehicles (IPVA) is a tax on the ownership of automobiles, trucks, boats, etc., similar to the Urban Property Tax (IPTU) and Rural Territorial Tax (ITR). The revenue from IPVA is part of the state and municipal governments' general funds and is not earmarked for the maintenance or operation of roads, ports, airports, and waterways. Toll is a fee charged for using a specific highway, intended to cover the expenses of operation, expansion, conservation, maintenance, and services provided to users.
Can I build on the highway margins? Inquiries about right-of-way and rules for construction on the highway margins should be submitted in writing, with details about the location and nature of the future project, and sent to Av. Prof.ª Maria do Carmo Guimarães Pellegrini, 200, Retiro – Jundiaí, SP – ZIP 13209-500.
What are the toll payment methods? The toll fee on the Anhanguera-Bandeirantes System can be paid with debit and credit cards by contactless payment. Drivers can also use gadgets such as mobile phones, watches, smart bracelets, and other devices that use contactless payment, without entering the password. Cash, electronic toll, and mandatory toll voucher (only for commercial vehicles) can also be used. For electronic toll, inquire at the following sites: www.movemais.com or by calling 0800 777 1022 www.conectcar.com or by calling 0800 030 2227 www.taggy.com.br or by calling (11) 4810 5360 www.semparar.com.br or by calling 0800 721 7367 www.veloe.com.br or by calling 0800 208 3510 For information on legislation regarding the Mandatory Toll Voucher for commercial vehicles, check the National Land Transport Agency (ANTT) website: www.antt.gov.br/carga/pedagio/valepedagiobrigatorio.asp.
What are the contact channels for CCR AutoBAn? The Concessionaire provides the following contact channels to its customers: Disque CCR AutoBAn (0800 055 5550): It operates 24 hours with personalized and free assistance. Ombudsman (Ouvidoria): Complaints, suggestions, and requests can be directed to the following: Email: ouvidoria.autoban@grupoccr.com.br;Contact Form: Available on the website (http://www.autoban.com.br/contato)Phone: 11 4589-3871Letter or in person: Av. Prof.ª Maria do Carmo Guimarães Pellegrini, 200, Bairro do Retiro - 13209-500, Jundiaí/SP. Personal service by appointment. To follow up on your case with the Ombudsman, contact the Concessionaire and provide the protocol number or access the "consult your call" tab on the left side of this page. Ombudsman service hours: Weekdays, Monday to Thursday, from 8 am to 6 pm, and Friday from 8 am to 5 pm.
What are the limits of the municipalities covered by CCR AutoBAn highways? Bandeirantes Highway (SP348) km 13+360 to 29+000: São Paulo km 29+000 to 37+920: Caieiras km 37+920 to 38+660: Cajamar km 38+660 to 39+680: Franco da Rocha km 39+680 to 40+860: Cajamar km 40+860 to 41+480: Franco da Rocha km 41+480 to 42+000: Cajamar km 42+000 to 43+240: Franco da Rocha km 43+240 to 44+380: Cajamar km 44+380 to 69+200: Jundiaí km 69+200 to 69+680: Vinhedo km 69+680 to 73+830: Itupeva km 73+830 to 74+100: Vinhedo km 74+100 to 74+650: Itupeva km 74+650 to 75+000: Vinhedo km 75+000 to 75+700: Itupeva km 75+700 to 76+500: Vinhedo km 76+500 to 78+490: Itupeva km 78+490 to 102+570: Campinas km 102+570 to 109+860: Hortolândia km 109+860 to 122+870: Sumaré km 122+870 to 138+510: Santa Bárbara D´Oeste km 138+510 to 164+950: Limeira km 164+950 to 173+032: Cordeirópolis Anhanguera Highway (SP330) km 11+460 to 15+930: São Paulo km 15+930 to 16+710: Osasco km 16+710 to 17+110: São Paulo km 17+110 to 17+380: Osasco km 17+380 to 17+480: São Paulo km 17+480 to 19+010: Osasco km 19+010 to 19+150: São Paulo km 19+150 to 20+400: Osasco km 20+400 to 29+560: São Paulo km 29+560 to 46+980: Cajamar km 46+980 to 69+680: Jundiaí km 69+680 to 73+630: Louveira km 73+630 to 80+260: Vinhedo km 80+260 to 86+100: Valinhos km 86+100 to 105+500: Campinas km 105+500 to 115+600: Sumaré km 115+600 to 119+650: Nova Odessa km 119+650 to 130+150: Americana km 130+150 to 152+366: Limeira km 152+366 to 158+500: Cordeirópolis Adalberto Panzan Highway (SP102/330) km 95+000 to 102+440: Campinas Dom Gabriel Paulinho Bueno Couto Highway(SP300) Km 62 to 64+500 What are the exits of the Anhanguera-Bandeirantes System to the neighboring cities? Americana SP-348 km 133+400 N / 135+000 S SP-330 km 125+000 N / 125+050 S Caieiras SP-348 km 23+000 N access to Rodoanel / km 24+000 S for Rodoanel SP-330 21+500 N / 22+800 S Cajamar SP-330 km 34+800 N / 36+000 S Campinas SP-348 km 87+000 N / 88+000 S SP-330 km 91+900 N / 92+000 S Cordeirópolis SP-348 167+600 N / 166+400 S SP-330 km 158+000 N / 157+000 S Franco da Rocha SP-330 38+000 N / 38+000 S Hortolândia SP-348 km 103+000 N (access to SP101) / 104+000 S (access to SP101) SP-330 km 109+000 N / 111+200 S (marginal) Itupeva SP-330 km 62+000 N / 62+000 S SP-348 km 59+500 N / 61+500 S Jundiaí SP-348 km 59+500 N / 61+500 S SP-330 km 55+900 N (marginal) / 58+500 S Limeira SP-348 km 155+800 N / 156+000 S SP-330 km 147+800 N / 148+000 S Louveira SP-330 km 71+000 N / 71+000 S Nova Odessa SP-330 km 119+000 N / 119+000 S SP348 km 133+900 N / 135+000 S Osasco SP-330 km 18+000 N / 18+000 S Santa Bárbara d’Oeste SP-330 120+000N / 120+000 S SP-348 km 133+900 N / 135+000 S Sumaré SP-348 km 114+000 N / 114+000 S SP-330 107+000 N (access B. Matão) / 107+000 S (access B. Matão) São Paulo SP-348 km 13 S SP-330 km 11+460 S Perus Subprefecture (SP) SP-330 km 24+800 N / 25+800 S SP-348 km 23+000 (Rodoanel) / 24+000S (Rodoanel) Valinhos SP-330 km 81+900 N / 83+000 S (marginal) Vinhedo SP-330 km 75+700 N / 75+900 S
What is the deadline for a response from the Ombudsman? Following State Decree No. 60,399, dated April 29, 2014, the response time for the manifestation is 20 (twenty) consecutive days, extendable for an additional 10 (ten) days, with justification. These channels handled 149,675 thousand service requests in 2022, including assistance, information about traffic conditions, requests, various information, suggestions, compliments, complaints, and reports. Learn more by clicking here (https://www.autoban.com.br/indicadores-de-relacionamento) or visit the Relationship Indicators page.
When needing help on the highway, what should the customer do? The User Assistance Service (SOS Usuário) is available to assist drivers and has a fleet equipped with light and heavy tow trucks, traffic inspection vehicles, ambulances, and water trucks for animal apprehension, auto-crane, and support vehicles. In addition to the CCR AutoBAn Hotline (0800 055 5550), Anhanguera-Bandeirantes System users have emergency telephones (call boxes) located every kilometer on both sides of the highways, and they can. Drivers using the Anhanguera-Bandeirantes System can obtain information dynamically and quickly about traffic conditions and request services using the WhatsApp messaging app. To use the service, save the number (11) 4589-3999 in your phone's contacts. The WhatsApp button, present in the mobile and desktop versions of the CCR AutoBAn website –www.autoban.com.br– automatically directs the customer to the app or web version.
Who is responsible, among other things, for traffic enforcement and should prevent traffic on the shoulder and speeding? The Highway Military Police is responsible for traffic enforcement on the highways and has its work routine independent of the concessionaire. Therefore, issues such as robberies, speeding, dangerous driving, and poor vehicle maintenance should be reported to the nearest Highway Military Police base.
